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IN OIKIACARE WE ANSWER YOUR QUESTIONS

What is an OIKIACARE subscription service?

It is a way of purchasing our products and services in exchange for a periodic payment, which may be through a monthly or annual fee, with which you will be entitled to receive the product or service contracted for a certain period of time.

What are the benefits of subscribing to OIKIACARE services?

You’ll have access to our subscription services on a monthly basis with a recurring fee, just when you need it, saving you time when a problem arises. Our preventive care services will allow you to save costs and bring you comfort when an emergency arises.

How do I register for an OIKIAHOME subscription?

First, you must access the OIKIACARE HOME LEVELS and choose the plan that best suits your needs. You must click on the contact us button and fill out the form, later it will be received by our team, who will contact you to finalize the hiring.

Can I cancel my subscription at any time?

Yes, you may cancel your subscription and the Premium Services (in each case)
contracted at any time at any time. Our team will calculate the price of the final
cancellation, for which you must request such cancellation, being effective once the final payment is settled.
To do so, you must request the cancellation to customer@oikiacare. com indicating your contract number.

What are the different subscription levels available?

You can check all the novelties of our levels by consulting and selecting OIKIAHOME.

How are subscriptions billed?

The billing methods will be governed by the plan you have contracted. The payment of the subscription will be made on the date stipulated in the contract. The payment method will be made by credit card, debit card or Paypal.

What happens if I change my mind after subscribing to an OIKIACARE HOME PLAN?

All our customers have 7 calendar days to cancel their subscription service completely without penalty.

Can I upgrade or change my OIKIACARE HOME subscription plan?

Yes, you can do it anytime.
To do so, you must cancel the current plan and sign up for the new subscription plan.
You must write to customer@oikiacare. com requesting the unsubscription and
indicating your contract number to change your OIKIACARE HOME subscription plan.

What happens if I forget my password or have problems accessing my account?

You should contact our technical team via email customer@oikiacare. com, so that they can update your access credentials.

What is the company's privacy and security policy?

You can consult this information by visiting our website www. oikiacare. com, and review the Terms and Conditions section.

Do you offer discounts for long-term subscribers?

You can consult all our offers and promotions to our sales department, sending an email to info@oikiacare.com

Do you offer customer support?

Yes, you can send any inquiries to the email address customer@oikiacare. com.

Contact us

Your property in good hands.

  • +34 933 93 90 34
  • Calle del Doctor Ferran 55, bajos, 08226, Terrassa, Barcelona.
  • Monday - Friday: 08:00 AM - 18:00 PM
  • info@oikiacare.com

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